At Penvora, we are dedicated to ensuring that your shopping experience is smooth and hassle-free, particularly when it comes to delivering your purchases. Our goal is to provide fast, efficient, and reliable shipping services to get your order to your door as quickly as possible. Please take a moment to review our detailed shipping policy below.

Handling Time

Once you place an order on Penvora, our team will process it within 1-2 business days (Monday to Friday).

Order Cut-Off Time

For orders to be processed the same day, they must be placed before 4:00 PM (GMT-05:00 Eastern Standard Time) on business days. Any orders placed after this cut-off time will be processed the next business day.

Transit Time

After your order has been processed, it will be dispatched, and shipping typically takes 5-7 business days (Monday to Friday).

Total Delivery Estimate

From the time you place your order, delivery typically takes 6-9 business days.

Shipping Fees

A flat 5$ shipping fee will be applied to all orders at checkout. This fee ensures we continue to provide reliable, top-tier shipping services.

Careful Handling and Secure Packaging

At Penvora, we take great care in packaging your items to ensure they arrive safely and in pristine condition. Each order is carefully wrapped, handled, and prepared for shipment by our team.

Order Tracking

Once your order is on its way, you will receive a shipping confirmation email with a tracking number. This number allows you to monitor your package’s progress in real-time. You can also visit our Track Your Order page to stay updated on your shipment’s journey.

Tracking Availability

Please note that it may take up to 24-48 hours for tracking information to become available after your package has been dispatched. If you don’t see immediate tracking updates, please allow for this window before contacting customer support.

Refunds for Canceled Orders

If you successfully cancel your order before dispatch, you are eligible for a full refund in accordance with our Refund Policy. Please allow up to 7 business days for the refund to be processed, depending on your payment method.

Incorrect Shipping Addresses

It is the customer’s responsibility to provide the correct shipping address at checkout. Penvora is not liable for shipments sent to incorrect or outdated addresses that were provided at the time of purchase. If you notice an error in your address, please contact us immediately so we can attempt to correct it before dispatch. In cases where an incorrect address causes a package to be returned to us, the customer will be responsible for any reshipping fees or additional costs incurred.

Non-Deliverable Packages

If your package is returned to Penvora due to an undeliverable address (either incorrect or incomplete), we will contact you to arrange a reshipment, for which you may be responsible for additional shipping fees.

Lost or Stolen Packages

While we do our best to ensure that your order arrives safely, Penvora is not responsible for packages that are lost or stolen after being marked as delivered by the carrier. In the unfortunate event that your package is lost in transit or stolen after delivery, please reach out to our support team for assistance.

By placing an order on Penvora, you agree to the shipping terms outlined above.

Thank you for choosing Penvora! We are excited to serve you and provide you with a seamless shopping experience from start to finish. Should you have any questions or need assistance, don’t hesitate to reach out to us at support@penvora.com or via our 24/7 live chat on the website.

FOR MORE INFORMATION:

Trade Name: Penvora
Support: 24/7
Business Hours: 9:00 AM to 4:00 PM (Monday to Friday)
Business Number: +1 (432) 293-3739
Business Mail: support@penvora.com
Business Address: 1942 Ponderosa Ln, Gladewater, Texas 75647, United States