At Penvora, your satisfaction is our top priority. We understand that sometimes a product may not meet your expectations or may arrive in less-than-perfect condition. To ensure a seamless experience, we have outlined our comprehensive Return Policy below to guide you through the process of returning products and understanding your rights as a customer.

How to Initiate a Return

If you are unsatisfied with your purchase or received an item that isn’t quite what you expected, you can easily initiate a return by contacting our customer service team within 30 days of receiving your order. Returns can be made via mail, and we aim to make this process as convenient as possible. Once approved, you will have the option to either request a refund or a replacement, depending on your preference.

Simply reach out to us at support@penvora.com or through our 24/7 live chat for prompt assistance in initiating your return.

Return Label & Shipping Instructions

• Defective or Damaged Items: If you received a product that is damaged, defective, or incorrect, we want to make things right. A prepaid return shipping label will be included in your shipment or sent via email. You can use this label to return the item at no cost to you within 30 days.
• Change of Mind or Incorrect Order: If you simply changed your mind about a product or mistakenly ordered the wrong item, we still offer a flexible return option within 30 days. In this case, please contact our support team to obtain a return authorization and further instructions. While the return shipping costs for these returns will be the customer’s responsibility, we make it simple by providing guidance on the return process.

Conditions for Return

To qualify for a return, the product must meet the following criteria:

• Unused and Unworn: The product must be in its original condition, meaning it should not show signs of wear, use, or damage.
• Original Packaging: All items must be returned in their original packaging with any tags, labels, or additional materials still intact.

Unfortunately, items that do not meet these conditions cannot be accepted for return.

Return Shipping Costs

At Penvora, we strive to make the return process as easy as possible. If your return is due to a mistake on our end, such as receiving a defective or incorrect item, we cover all return shipping costs. For returns initiated due to a change of mind, shipping fees will be your responsibility.

No Restocking Fees

Unlike many other retailers, Penvora does not charge any restocking fees for returned items. We believe in straightforward and hassle-free returns, so you won’t have to worry about additional costs when sending an item back to us.

Processing Your Return & Refund:

Once we receive your returned item and confirm that it meets the conditions outlined in our Return Policy, we will begin processing your refund or replacement. Refunds will typically be processed within 7 business days, and you’ll receive confirmation once the process is complete. Refunds are issued back to the original payment method used during checkout.

If you requested an exchange, we will dispatch the new item promptly upon receiving your returned product.

Exceptional Care in Handling Returns

At Penvora, we take extra care in handling your returned items to ensure they are processed quickly and accurately. Our team inspects every returned product to verify its condition, and we take steps to ensure your next experience with us is even better.

Contacting Us for Support

We understand that the return process can sometimes be confusing, but our friendly and knowledgeable customer support team is here to help. Whether you need assistance with obtaining a return label, tracking your return, or understanding our policies, we’re just a click away. You can contact us anytime at support@penvora.com or through our 24/7 live chat for personalized assistance.

For further details on how refunds are handled, please refer to our Refund Policy.

Thank you for choosing Penvora. We value your business and are committed to providing you with excellent service every step of the way. If you have any additional questions or need further assistance, don’t hesitate to reach out to us.

FOR MORE INFORMATION:

Trade Name: Penvora
Support: 24/7
Business Hours: 9:00 AM to 4:00 PM (Monday to Friday)
Business Number: +1 (432) 293-3739
Business Mail: support@penvora.com
Business Address: 1942 Ponderosa Ln, Gladewater, Texas 75647, United States