At Penvora, your satisfaction is our primary focus, and we want you to be completely happy with your purchases. This Refund Policy outlines the process for requesting a refund, ensuring clarity and adherence to U.S. regulations. By making a purchase from Penvora, you agree to the terms specified below.

Eligibility for Refunds

• Damaged or Defective Items: If you receive an item that is damaged or defective, please reach out to us within 30 days of receiving your order. We will assist you in arranging a full refund or a replacement, based on your preference.
• Incorrect Items: In the event that you receive an incorrect item, please notify our customer service team within 30 days. We will promptly issue a refund or send you the correct item at no extra cost.
• Change of Mind: If you decide to return an item simply because you’ve changed your mind, you can do so within 30 days of receipt. To facilitate the process, please get in touch with our support team for further instructions.

How to Request a Refund

To initiate a refund request, please contact our customer service team at support@penvora.com or via 24/7 live chat. Include your order number, details about the item(s) in question, and the reason for your refund request. Our dedicated team will guide you through the necessary steps to ensure a smooth process.

Refund Processing Timeline

Once we receive your returned item and confirm that it meets the conditions outlined in our Return Policy, we will begin processing your refund. Refunds will typically be processed within 7 business days, and you’ll receive confirmation once the process is complete. The funds will be returned to the original payment method used for the purchase, unless we agree on an alternative arrangement. We strive to process refunds as quickly as possible to minimize any inconvenience.

Commitment to Clear Communication

Penvora is dedicated to maintaining transparency and consistency in our communications regarding our Refund Policy. We believe in being clear and honest in all interactions, ensuring you have the information you need throughout the refund process.

Further Information

For additional details regarding our refund procedures, please refer to our Return Policy. This policy will provide comprehensive guidance on how to return items and the conditions required for eligibility.

Contact Us for Assistance

Thank you for choosing Penvora! If you have any questions, concerns, or require assistance with your refund, please don’t hesitate to reach out to our customer support team at support@penvora.com or via 24/7 live chat. We are here to help you and ensure your experience with us is a positive one.

Your satisfaction is important to us, and we are committed to addressing your needs effectively and efficiently.

FOR MORE INFORMATION:

Trade Name: Penvora
Support: 24/7
Business Hours: 9:00 AM to 4:00 PM (Monday to Friday)
Business Number: +1 (432) 293-3739
Business Mail: support@penvora.com
Business Address: 1942 Ponderosa Ln, Gladewater, Texas 75647, United States