Frequently Asked Questions (FAQ’s)

Do you ship internationally?

At Penvora, we currently offer shipping only within the United States. International shipping is not available at this time.

How long does it take to receive my order?

Once your order is placed, we carefully package and process it within 1-2 business days. Shipping typically takes 5 to 7 business days depending on your location and the carrier’s delivery speed.

What materials are your handbags made of?

At Penvora, we use high-quality materials, primarily genuine leather, for our handbags. This ensures that every piece is durable, stylish, and crafted to stand the test of time.

How can I place an order?

Placing an order on Penvora is easy. Simply browse our collection, select your favorite bags, add them to your cart, and proceed to checkout for secure payment.

What are the shipping costs?

A flat shipping fee of $5 will be added to your order at checkout, ensuring that your purchase reaches you safely and promptly.

Can I cancel my order?

If you need to cancel an order, reach out to us via support@penvora.com or through our 24/7 live chat as soon as possible. If the order hasn’t been processed, we’ll cancel it and provide a refund. If it’s already in process, we’ll assist you with the return process once it’s delivered.

What should I do if my order tracking is delayed or not working?

If you experience any issues with tracking your order, or if tracking information is delayed, please contact our support team at support@penvora.com or via 24/7 live chat. We’ll help you resolve the issue and get the latest tracking updates.

How do I change my shipping address after placing an order?

If you need to update your shipping address, contact our team at support@penvora.com or through our 24/7 live chat support. We’ll do our best to accommodate changes, but once an order is processed, we may not be able to make modifications.

How do I initiate a return?

To start a return, contact us at support@penvora.com or via 24/7 live chat with your order details. Our support team will guide you through the process and ensure a smooth return experience.

What should I do if I receive a damaged or incorrect item?

If your order arrives damaged or incorrect, please notify us within 30 days via support@penvora.com or 24/7 live chat. We’ll arrange a replacement or refund after reviewing the issue.

FOR MORE INFORMATION:

Trade Name: Penvora
Support: 24/7
Business Hours: 9:00 AM to 4:00 PM (Monday to Friday)
Business Number: +1 (432) 293-3739
Business Mail: support@penvora.com
Business Address: 1942 Ponderosa Ln, Gladewater, Texas 75647, United States