This Privacy Policy explains how Penvora, through its website and services, collects, uses, and safeguards your personal information. By accessing and using our site, you agree to the terms outlined in this Privacy Policy. We are committed to ensuring your privacy and protecting your personal data in accordance with applicable laws.

Information We Collect and How We Use It

We collect a range of personal information to deliver, improve, and enhance your shopping experience at Penvora. The types of information we may collect include:

• Contact Details: Such as your name, email address, phone number, and shipping or billing addresses.
• Order Information: Including your purchase history, payment details (processed through secure payment providers), and relevant shipping details.
• Account Information: This includes your username, password, and any security questions or preferences for managing your account.
• Shopping Behavior: Information like items viewed, products added to your cart, and those saved to your wishlist.
• Customer Support Details: Any information provided when contacting our customer service team for help, such as chat transcripts or emails.

In addition to this data, we collect Usage Information through cookies, tracking pixels, and similar technologies to better understand how you interact with our website, allowing us to improve functionality and enhance your overall experience.

How We Use Your Information

The personal data we collect may be used in various ways, including:

• Processing and managing your orders, payments, and deliveries.
• Providing personalized recommendations and content based on your shopping history.
• Communicating with you about your account, order status, or promotional offers.
• Enhancing site performance and tailoring your shopping experience.
• Assisting with customer service inquiries and support.

Sharing of Your Information

At Penvora, your privacy is our priority. We do not sell, rent, or trade your personal information to third parties. However, we may share your data in the following circumstances:

• Service Providers: We may share your information with trusted third-party service providers, such as those responsible for payment processing, shipping, or email communications, to fulfill your orders and improve services.
• Business Partners: We may collaborate with partners for marketing purposes, allowing us to offer tailored promotions and enhance the overall customer experience.
• Legal Requirements: We may disclose your information if required by law, to comply with a legal process, or to protect the rights, property, or safety of Penvora, its users, or the public.

User-Generated Content

Penvora may feature user-generated content, including product reviews and comments. Please remember that any information you choose to share in publicly accessible sections of our website, such as reviews, may be visible to other users.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, personalize content, and analyze website traffic. Cookies allow us to remember your preferences and shopping activity. You can manage or disable cookies through your browser settings, but doing so may limit certain functionalities on our website.

Data Security

We implement robust security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please note that no online transmission or storage system is completely secure, so we cannot guarantee absolute protection.

Your Rights and Choices

You have several rights when it comes to your personal data:

• Access & Correction: You can request access to the personal information we hold about you, and request corrections if necessary.
• Deletion: You may request the deletion of your personal information, subject to any legal requirements that may obligate us to retain certain data.
• Marketing Preferences: You can opt-out of receiving marketing communications from us by following the instructions in our emails or contacting us directly.
• Cookie Preferences: You can manage your cookie settings and choose to disable them if you wish.

Complaints & Concerns

If you have any concerns or complaints about how we handle your personal information, please contact us directly at support@penvora.com. We take all complaints seriously and will investigate your concerns promptly to ensure your privacy is respected.

International Users

By using Penvora, you acknowledge that your information may be transferred to, stored, or processed outside of your country of residence, including in the United States. We take steps to ensure that these transfers comply with applicable data protection laws and that your personal data remains secure.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page, and by continuing to use our website and services, you agree to the revised terms. We recommend checking this page regularly for any changes.

Contact Us

For any questions, concerns, or requests regarding this Privacy Policy or our data practices, feel free to contact us at support@penvora.com or via 24/7 live chat. Your privacy matters to us, and we are here to help!

Thank you for trusting Penvora with your personal information.

FOR MORE INFORMATION:

Trade Name: Penvora
Support: 24/7
Business Hours: 9:00 AM to 4:00 PM (Monday to Friday)
Business Number: +1 (432) 293-3739
Business Mail: support@penvora.com
Business Address: 1942 Ponderosa Ln, Gladewater, Texas 75647, United States