At Penvora, we are dedicated to dispatching your orders with speed, security, and professional care. Our team works to ensure a reliable and seamless delivery experience from the moment you confirm your purchase until it arrives at your door. Please find the details of our shipping operations below.

Order Cut-Off Time

Orders submitted by 5:00 PM (GMT-06:00) Central Standard Time on business days are processed the same day. Orders received after this time, or during weekends and holidays, will be handled on the following business day.

Order Handling Time

We prepare, pack, and dispatch all orders within 1–2 business days (Monday to Friday) after the order is confirmed.

Transit Time

Once dispatched, your order typically arrives within 5–7 business days (Monday to Friday), depending on your local carrier and region.

Estimated Total Delivery Time

From order placement to final arrival, the total estimated delivery time frame is 6–9 business days.

Shipping Fees

We provide free standard shipping on every order. The price you see at checkout is final, with no hidden delivery fees or additional charges.

Shipping Method

We utilize trusted, national carriers to provide reliable standard shipping across the United States to ensure your gear arrives on schedule.

Packaging & Handling

Every item is packed with professional care to ensure your equipment remains protected and arrives in excellent condition.

Order Tracking

Once your package is on its way, you will receive a confirmation email with a tracking number. Please allow 24–48 hours for tracking updates to appear. You can monitor progress directly through the provided link.

Order Cancellations & Refunds

Orders may be cancelled for a full refund if the request is made before the item has shipped, as outlined in our Return & Refund Policy.

Undelivered Packages

If an order is returned to us due to an incomplete or incorrect delivery address, our support team will reach out to organize a reshipment.

Lost or Stolen Packages

Penvora is not responsible for packages confirmed as “delivered” by the carrier but later reported as lost or stolen. If you encounter a delivery issue, please contact our support team and we will do our best to assist you.

Contact Us

For any questions, requests, or concerns, feel free to contact us:

Email: support@penvora.com

Phone: +1 (830) 267-9947

Address: 12 Spanish Pass Rd, Boerne, Texas 78006, United States

Business Hours: Monday–Friday, 9:00 AM–5:00 PM (GMT-06:00) Central Standard Time